Check Reviews on for Connect Your Care in Receiving a Check in the Mail
Account Help – Contact Details, Merits Forms, and FAQs 2021-08-02T11:38:44-04:00
Product FAQs
Answers to mutual questions well-nigh Optum Financial solutions, eligible expenses, tax information, contribution limits, and more.
Log In FAQs
When y'all sign in to Optum Financial for the start time, y'all volition see a HealthSafe ID registration page. But follow the easy on-screen prompts to create a new HealthSafe ID username and password.
You lot will demand to input the following information:
- Start name
- Concluding name
- Date of birth
- Zip code
- Social security number (last 6 digits)
-
You lot volition also be asked to verify your identity by one of the post-obit methods:
- Entering a code you receive via an SMS message or phone call, or
- Completing a few security questions.
If your account comes with a payment card, you lot will also need your payment card number the starting time
time you lot sign in, then be sure to accept it handy.
- I already have an account set
If y'all have an account created, delight follow "How to recover my username and/or password" to recover your log in information.
- My employer has a ConnectYourCare Microsite
For more information on whether your employer offers a ConnectYourCare microsite, please contact your company's Hr/benefits section.
Delight follow the beneath steps to remember your username and password (if you do not have the right username yous will not be able to receive a temporary countersign, then you should complete username aid first):
- In the top-correct corner of cycdev.wpengine.com, Click "Log In" and drop downwardly to "Member.
- Select the green "Forgot My Username" link under the Log In button.
- Enter your social security number.
- Next, enter your date of birth, and so select "Continue".
- Enter your security question OR your payment card number and select the contact method to receive your Identification Code and then select "Submit".
- Your Identification Lawmaking volition be sent to the selected contact method. Once you have retrieved it, enter it in the Identification Code field on the log in screen (Please DO NOT Copy AND PASTE) and select "Get Username". Your Username will be displayed.
- Select "Log in" and now you lot're ready for Password Help.
To reset your password:
- Click on password assistance.
- Enter your username and appointment of birth in the MM/DD/YYYY format.
- Answer your security question and cull a contact method to receive your temporary password. Click "Submit".
- You will receive a new acting/temporary password via email.
The temporary password yous receive volition be case sensitive, containing a mix of capital letter and lowercase letters, every bit well equally numbers. It will merely exist valid for a curt period of time.
- Select the light-green "here" link to take you to the log in screen where you lot volition enter your username so your temporary password, recollect your username and temporary password are both case sensitive.
- When you've entered both your username and temporary countersign successfully, you volition be prompted to create a new permanent countersign, password hint and have the selection to change your e-mail address.
- Please be brash the current password is the temporary password that was merely assigned to you.
- Please keep in mind that later 3 failed attempts the account volition be locked and you will demand to reach out to our Customer Care Center to have the account unlocked.
- Nosotros as well have an enhanced log in process called the Multifactor Hallmark (MFA), this is to confirm users' identities when accessing the ConnectYourCare participant portal or mobile App through direct log in. All ConnectYourCare account holders and administrators accessing ConnectYourCare through direct log in will be required to enter their username and password as usual. ConnectYourCare will then prompt the user to receive a one-time vi-digit hallmark code through email or text message upon the offset log in on each unique device used to admission ConnectYourCare. This allows each device to be registered for 6 months.
Business relationship FAQs
- Never received a payment carte
Y'all can social club a new card when you log into your Optum Financial business relationship. To guild a new card, Click on the light-green MY PAYMENT CARD. Below the GENERAL INFORMATION section there are 2 hyperlinks. Click on Report Bill of fare Missing as it was never received.
- Need a replacement, including lost/stolen
You can order a new card when you log into your Optum Fiscal account. To order a new card, Click on the greenish MY PAYMENT Carte. Below the General INFORMATION section at that place are two hyperlinks. Click on Report Card Missing as it was never received.
- Payment card is expiring shortly
When your carte is getting a ready to expire a new card will be sent approximately ii weeks before the cease of the month of expiration. The care you currently have volition piece of work through the finish of the month of expiration.
- Reimbursement claims tin be submitted easily by downloading our free mobile app from your app shop or online by logging into your online account.
Please follow the below steps to remember your HSA's revenue enhancement forms.
- Log in on connectyourcare.com with your existing username and password.
- On the correct-paw side of your screen, under "I Want To..." click on the driblet-down menu and select the taxation option listed.
- Here you lot will be able to access your taxation forms and related information.
Accost
If y'all are a electric current active employee your address will demand to be changed through your benefits or Human Resources department. If you lot are no longer with your employer, please reach out to us directly.
Direct Eolith
To modify your direct deposit information, click on the down arrow to the right of your name when you lot have logged into your Optum Financial account. Click on Settings & Preferences. When the Settings and Preferences page appears, click on Bank Accounts.
Email
To modify your email account, click on the down pointer to the correct of your name when you have logged into your Optum Financial business relationship. Click on Settings & Preferences. When the Settings and Preferences folio appears, click on Personal Information. In the box beneath E-mail Accost, yous may add or update the address we have on file. Make to click Salvage Information to the change to take result.
Notification settings
Y'all can change your notification settings by logging into your online account.
Eligible expense List
You lot tin can order a new menu when you lot log into your Optum Financial account. To guild a new card, Click on the greenish MY PAYMENT Carte. Below the General Data department at that place are two hyperlinks. If y'all just need some other card, click on Replace Bill of fare. If you do not know where the card is located, click on Report Menu Missing.
Business relationship Claim FAQs
Delight follow the below steps to submit a claim through one of our options. Online/App/Fax/Postal service.
How to Submit a Claim Through the Portal
- Log into connectyourcare.com with your existing username and countersign.
- On the meridian correct of the portal, click on "Reimburse Myself" (if you lot are requesting to pay your provider you lot would select the option "Pay Provider" instead).
- Enter the required information.
- You will and so have the option to upload your supporting documents directly online or through the mobile app. Y'all also take the option to ship them past Fax to (443) 681-4602, if faxing please print the fax cover page from the merits for a faster turnaround time.
How to Submit a Claim on the Mobile App
- Log into the Mobile app.
- From the "Domicile" screen, select "Make a Payment", y'all will be prompted with the following screen to either "Pay Provider" or "Pay Myself".
- Enter the required information.
- You will then take the choice to upload your supporting documents straight on the app.
- The nice thing most the app is yous tin have a picture correct from the merits or upload a picture that's already been saved to your gallery.
How to Submit a Claim through Fax or Post
- Receive a Optum Financial Claim Grade.
- Complete the grade and fax or mail the form or write the claim number on the documentation, along with your documentation to Optum Fiscal.
- Fax: #443-681-4601
- Mail: P.O. Box 622337 Orlando, FL. 32862-2317
The IRS requires documentation when using tax-gratuitous money. There are specific documentation guidelines for business relationship transactions - even those made using a payment menu. Nosotros make every effort to automatically approve charges. However, some charges cannot be approved automatically and require additional documentation.
Supporting documentation would include an Explanation of Benefits (EOB) from the insurance company. *An EOB in "processing" condition indicates that the insurance company is all the same processing the merits. EOBs that are in processing status are not considered adequate documentation for substantiation purposes. EOBs that are pending claim payment are adequate.
OR
An Itemized Receipt including the following:
- Description of Service or Item
- Amount of Expense
- Patient Name
- Provider Name and Address
- Service Date
*An itemized receipt will not be acceptable for substantiation if it references an corporeality due from insurance, an insurance estimate, or whatever reference to awaiting insurance payments. Likewise, proof of payment without service details, like cash register slips, credit card receipts and other non-itemized statements, don't provide all the required details.
To check on the status of a claim,
- Click on the Claims tab at the height of the screen.
- From the Payment Card Transactions screen, click on My Created Claims tab.
- A list of recent claims will display.
- On the far right, the condition of the claim will be noted.
- Canonical:Claim fully approved but non all the same reimbursed or debited from savings account
- Approved, Processing Reimbursement:* Merits approved; reimbursement queued but not nonetheless sent OR
- Claim approved; not fully reimbursed at this time
- Ineligible:Claim deemed to be an ineligible expense
- Ineligible, Under New Review:Merits previously deemed ineligible; new documentation received and nether new review
- Out of Pocket:Claim canonical; claim subject to fellow member out of pocket (master deductible) and ineligible for reimbursement
- Paid:Approved claim corporeality paid in full via check or direct deposit
- Partial Approval:Claim partially approved but not all the same reimbursed or debited from savings account
- Paid By Other:Claim placed in condition by participant after claims submission procedure.
- Partially Canonical, Processing Reimbursement:* Claim partially canonical; reimbursement queued simply not nonetheless sent OR * Merits partially canonical; non fully reimbursed at this time
- Partial Approval, Nether New Review:Claim previously approved partially; new documentation received and under new review
- Partially Paid:Partially canonical claim amount paid in full via check or direct deposit
- Pending, Documents Needed:* Claim entered for non-HSA account; documentation not yet submitted OR * Claim entered and documentation submitted; documentation not sufficient and additional information requested
- Under Review:Documentation received and transmission claim under review by adjudicator
- Returned Claim Form:Merits which could non exist entered into product
- Attached Return Claim Form:Previous Render Claim which is now linked to new claim
- Reimbursement Voided:Claim is voided. No further action can be taken on the claim.
- Ready For Payment to Provider:Funds have been pulled to pay the claim but we have non yet sent letter of the alphabet to provider.
- Payment Detect Sent to Provider:We have created the letter with payment information and the letter of the alphabet is being sent to the provider.
- Paid: Payment was fully processed by provider and no more than funds need to be sent.
- Ineligible, Documents Never Received, Repayment Required:Documentation requested and never received, so claim automatically deemed ineligible
- Ineligible, Repayment Required:Documentation submitted; claim deemed fully ineligible and full amount must be repaid back to account
- Ineligible, Under New Review:
- Merits previously deemed ineligible: new documentation received and under new review
- Paid:* Carte transaction settled and either motorcar-substantiated OR * Card transaction settled, documentation submitted, and claim accounted valid in total OR * Card transaction previously denied, fellow member made repayment in full
- Paid, Documents Needed:* Card transaction has settled, documentation needed to substantiate transaction OR * Documentation submitted; documentation not sufficient and boosted information requested
- Paid, Documents Not Received, buy Amount Added to Wages:Documentation requested and never received, so claim automatically deemed ineligible; employer added amount to Due west-two as taxable income
- Paid, Nether Review:Documentation received and merits under review by adjudicator
- Partial Repayment Received:Card transaction deemed ineligible and repayment required; partial repayment received via offsets OR repayment
- Partial Approving, Repayment Required:Documentation submitted; merits deemed partially ineligible and portion of the claim must exist repaid back to account OR repayment received
- Partially Approved, Nether New Review:Claim previously accounted partially ineligible; new documentation received and under new review
- Processing:Card transaction has been authorized and a hold placed on the funds only is not all the same settled by merchant
- Repayment Received:Card transaction deemed ineligible and repayment required; repayment received via offsets of ineligible amounts against future claim
- Voided:Card transaction was not settled by merchant within five days; claim was voided
- Closed:Old merits where no farther action tin exist taken
- Approved:Merits fully approved but non yet reimbursed or debited from savings account
- Approved, Processing Reimbursement:* Claim canonical; reimbursement queued but not still sent OR
- Claim approved: non fully reimbursed at this fourth dimension
- Out of Pocket:Health plan merits received; claim subject to member out of pocket (primary deductible) and ineligible for reimbursement
- Paid:Approved claim amount paid in total via check or direct deposit
- Paid By Other:Claim actioned and fully approved. Merits added to HAS-Relieve-It record.
- Prepare for Activeness:Health plan merits received; posted to the participant's account and available for payment
- Closed:Old claim where no further action tin be taken
- Health Plan Adjustment, Repayment Required:Health Programme Merits already paid, adjustment received which decreased the patient responsibility
- Wellness Plan Adjustment, Future Offset:Wellness Programme Claim already paid, adjustment received which decreased the patient responsibleness
- Reimbursement Voided:Claim is voided. No farther action tin exist taken on the merits.
- Ready for Payment to Provider:The members card number volition be sent to the provider for payment. Funds have non yet been pulled from the members account. Letter is ready to send.
- Documentation is required for many accounts to be in compliance with the IRS rules and regulations. This information can exist located in IRS Publication 969. https://www.irs.gov/pub/irs-pdf/p969.pdf
- Nosotros always desire to advise you go on your receipts for whatsoever payment card transactions, not only to submit when requested from us, simply also if the IRS requires you to nowadays them for verification during your revenue enhancement return.
Acceptable Documentation
Supporting documentation for a Medical, Vision or Rx expense would include an Explanation of Benefits (EOB) from the insurance company. *An EOB in "processing" status indicates that the insurance visitor is however processing the claim. EOBs that are in processing condition are non considered adequate documentation for substantiation purposes. EOBs that are pending claim payment are acceptable.
OR
An Itemized Receipt including the post-obit:
- Description of Service or Item
- Amount of Expense
- Patient Name
- Provider Proper noun and Address
- Service Date
*An itemized receipt will not be adequate for substantiation if it references an corporeality due from insurance, an insurance estimate, or whatsoever reference to pending insurance payments.
Explanation of Benefits is e'er the best documentation for dental claims.
Dental expenses are a tier 2 expense which ways that they gauge what insurance will pay, simply at times these amounts don't match, so we cannot pay out on a receipt that is non showing what insurance paid of that expense. What that means for yous is the receipt you get on the twenty-four hour period of the visit is not sufficient and volition be an interpretation (either non showing the insurance payment or stating "pending insurance").
We need i of the post-obit two items to be able to pay out for dental services: either the finalized statement from your dentist after insurance pays that specifically shows what insurance payments in that location were toward those services, OR the explanation of benefits (EOB) you get from your dental insurance company that shows your patient responsibility which you can oft become online at your dental insurance website.
Supporting documentation would include an Explanation of Benefits (EOB) from the insurance company. *An EOB in "processing" status indicates that the insurance visitor is withal processing the claim. EOBs that are in processing status are non considered acceptable documentation for substantiation purposes. EOBs that are awaiting merits payment are acceptable.
OR
An Itemized Receipt including the following:
- Description of Service or Item
- Amount of Expense
- Patient Name
- Provider Name and Address
- Service Date
*An itemized receipt will not be adequate for substantiation if it references an amount due from insurance, an insurance estimate, or any reference to pending insurance payments.
Dependent Care
Transportation/Parking
Adequate Forms
Please Note: Some forms are customized per participant based on account configuration. If you can't discover the form y'all're looking for, just log in to your business relationship portal online and visit the Aid and Resources folio for your account-specific documents.
HSA Forms
Optum Financial Not-Depository financial institution Trustee (NBT)
HSA solution
General Business relationship Forms
for all Optum Fiscal Participants
HSA Forms
UMB Custodian
Participants Only
HSA Forms
HSA Bank Custodian
Participants Only
Not certain which bank is your Optum Fiscal account custodian? No problem! Just log in to the participant portal and you tin can find forms tailored to your account(southward) on the Help & Tools folio.
Resources & Tools
Please Note: Some forms are customized per participant based on business relationship configuration. If y'all can't find the grade you lot're looking for, simply log in to your business relationship portal online and visit the Help and Resources page for your account-specific documents.
Chat With Us
Log in to the portal
to admission chat
Telephone call United states of america
Customer Intendance & Claims
24 hours a day, 365 days a twelvemonth
Phone: (877) 292-4040
(OR the specific number assigned to you on the back of your payment card)
Fax: (443) 681-4601
COBRA Care & Claims
8 a.m. - 8 p.k. Eastern, Mon-Fri
Phone: (855) 687-2021
Fax: (443) 681-4606
Mail United states
Ship Repayments To:
P.O. Box 871095
Kansas Metropolis, MO 64187
Source: https://www.connectyourcare.com/employees/contact-us/
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